With our 360° IT support services, your business can outsource all its IT management responsibilities to RU Online. For small to medium businesses employing between 5-50 people, this can be much more cost effective than employing, training and maintaining a dedicated IT team and managing your IT in-house.
Our support plans will cover all areas of your technology needs, from workstations, to networking, software issues and staff training. We’ll monitor critical services like your server and network in real time, and respond to issues proactively, before they create downtime for the business.
We’ll get to know your business, and your IT systems, inside and out, and our customer-focussed philosophy means we’re always striving to raise our standards and do better for you.
Our 360° IT support plans are fixed price, to ensure predictable budgeting, and have a service-level agreement with guaranteed response times, for peace of mind for you. For a flat fee you get priority access to a team of IT support engineers around the clock, regular strategy meetings, and proactive support to make sure all your systems keep running smoothly.
360° IT Support Plan Features
- 24/7 priority support helpline
- Email, phone and onsite support with guaranteed response times
- 24/7 server uptime monitoring and timely fault investigation & resolution
- 24/7 network monitoring and timely issue response
- In-house staff training for hardware & software systems
- Support for specialised software in consultation with vendors
- Monthly reports on system health
- Quarterly strategic IT consultation & review
Pricing
Managed IT Support plans are charged monthly, based on a 12 month contract. Pricing is dependent on the size and complexity of your IT infrastructure, and will be tailored to your business. For more details on our support plans, their features, and how they might help you, or to arrange a free consultation and quote, contact us right now by leaving your details in the form below.